Support
Frequently Asked Questions
Answers to common questions about how Lunexis works, who it's for, and what to expect when you get started.
What does Lunexis actually do?
Lunexis uses AI-driven data analysis to help investors evaluate opportunities and make decisions that prioritise capital preservation and liquidity. We process market and portfolio data to surface structured insights, rather than issuing generic tips or predictions.
Who is Lunexis designed for?
Our platform is built for investors who want a disciplined, data-informed approach to decision-making. This includes individuals managing their own portfolios as well as those who prefer a more structured, methodology-led process over ad-hoc guesswork.
Is Lunexis a financial advisor?
No. Lunexis provides data analysis and decision-support tools, not regulated financial advice. Any decisions you make using our platform remain your own responsibility, and you should seek independent advice where appropriate.
How does the platform prioritise liquidity?
Our methodology weighs liquidity characteristics alongside other data points when structuring analysis, so that outputs reflect a preference for positions that can be adjusted or exited without excessive friction. The exact weighting depends on the inputs and settings you use.
What kind of data does Lunexis analyse?
The platform is designed to work with market data and portfolio-level information you choose to provide or connect. We do not disclose proprietary details of our data pipeline publicly, but the process follows the general steps outlined on our Why Choose Us page.
Do I need prior investment experience to use it?
No specific experience level is required. That said, Lunexis is a decision-support tool, so users are expected to interpret outputs and make their own informed choices rather than follow them blindly.
How do I get started with Lunexis?
You can begin by using the "Get Started" link in the navigation or contacting us through our Contact page. From there, we'll walk you through the onboarding process and how the platform fits your goals.
Is my data kept secure?
We take data handling seriously and apply reasonable safeguards to information you share with us. For full details on how data is collected, used, and protected, please refer to our Privacy Policy.
Can Lunexis guarantee investment returns?
No. Lunexis does not guarantee returns or outcomes. All investing involves risk, capital is at risk, and past performance is not a guide to future results. Our tools are intended to support analysis, not to eliminate risk.
What happens after I submit an enquiry?
Once you reach out via our Contact page or lead form, a member of our team will follow up to discuss your objectives and explain how Lunexis's approach could apply to your situation.
Does Lunexis work for short-term trading as well as long-term investing?
Our methodology is oriented toward capital preservation and liquidity-aware decision-making, which can be relevant across different time horizons. However, the platform is not designed specifically as a high-frequency trading tool.
Where can I find more details about pricing or plans?
Pricing and plan details are discussed directly with our team based on your needs. Please get in touch through the Contact page to learn more.
Still have questions?
If you didn't find what you were looking for, our team is happy to help directly.